Mobile Game
App
Privacy Policy
Protecting your personal information is critically important to us. Accordingly, DWANGO Co., Ltd “We” or “Us”) are providing this Privacy Policy (this “Policy”) to explain our policies regarding the information we may collect, and how we intend to manage, protect, use and disclose the information that we receive when you use our mobile game application (the “App”).
This Policy is applicable to information collected or received by us through your use of the App.
For the avoidance of doubt, we have no relation to and no responsibility for any information, data, websites, products and services provided by any entity with no relationship to us. Any link to those websites does not constitute our sponsorship of, and/or partnership with those entities.
If you have questions about our handling of your personal information, please feel free to contact us at privacy@dwango.co.jp.
Chapter 1. Handling of Personal Information in the App
Chapter 2. For People Resident in the European Economic Area and the UK
Chapter 3. For People Residing in the State of California, U.S.A
Chapter 1. Handling of Personal Information in the App
1. Management
We shall employ a personal information manager to chair its Risk Management Promotion Committee, and shall operate a related management system. Specific corporate regulations shall mandate criteria for administration of appropriate acquisition, use and provision of personal information, and training shall be provided as appropriate. All staff shall handle personal information in accordance with these regulations.
In addition, when we handle personal information in a foreign country, it will take necessary and appropriate security management measures based on understanding, personal information protection legislation and other applicable laws and regulations in the country.
2. Security
We shall implement safety management as necessary for current levels of technology, including entry restriction, system construction and encryption of information for defense against unauthorized access and restriction of access to personal data, to prevent and remedy any personal information leakage, unauthorized access, unjust falsification, loss and damage.
Our Risk Management Promotion Committee shall set and supervise personal information handling policies, and employees shall undergo regular personal information training.
3. Acquisition
We may collect the following personal information from users of the App.
Persons under the age of 18 are not able to use the App. Therefore, we do not knowingly collect or solicit personal information from customers under the age of 18 or knowingly allow such persons to use the App. If you are under 18, please do not send any information about yourself to us.
No one under the age of 18 may provide any personal data to us. In case that we learn that we have collected personal information from a child under the age of 18, we will delete that information immediately. If you believe that we might have any information from or about a child under the age of 18, please inform us immediately.
4. Purposes of Use
We define the purposes of use for User Information as follows, and shall not use such for any other purposes:
5. Provision to Third Parties
We shall not provide personal information to third parties without user consent except when:
6. Outsourcing
We may subcontract certain tasks, including the handling of personal information, to the extent necessary for the provision of goods and services. In such cases, we shall contractually require the subcontractor to take measures against leaking or disclosing personal information without our consent, and shall supervise the subcontractor appropriately. Subcontractors may contact users directly where necessary in the provision of goods and services.
7. Disclaimer
We shall provide the Services in accordance with laws and other regulations to prevent leakage of personal information. However, we shall not be responsible for issues caused by the acquisition of personal information by any third party in the following cases:
8. Disclosure
If a user requests disclosure of personal information in accordance with the Act on the Protection of Personal Information of Japan, we shall disclose such information after verifying the identity of the requesting party, and shall notify the user if the information is not on record. This shall not apply if we are not required to disclose such information in accordance with the Act on the Protection of Personal Information of Japan or other laws/regulations.
9. Amendments
If you request amendment (correction, addition or deletion) of personal information due to inaccuracy, we shall conduct diligence as necessary without delay to the extent necessary for the purposes of use after verifying the identity of the requesting party, decide whether to amend the information based on the results of verification, and notify the user of the outcome. This shall not apply if we are not required to make amendments in accordance with the Act on the Protection of Personal Information of Japan or other laws/regulations.
10. Suspension of Use
If a user requests suspension of use or deletion of personal information in accordance with the Act on the Protection of Personal Information of Japan due to handling outside the purposes of use or acquisition by unlawful means, and the request is deemed valid, we shall fulfill the request without delay after verifying the identity of the requesting party and notify the user of the outcome. This shall not apply if we are not required to implement suspension or deletion in accordance with the Act on the Protection of Personal Information or other laws/regulations.
11. Contact Information
Inquiries
Feedback, questions, complaints and other inquiries regarding
personal information can be submitted to privacy@dwango.co.jp.
Requests
To request disclosure, amendment, suspension of use or deletion of
personal information, or suspension of provision to third parties, use the
contact details above with the following details:
[1] The information in question
[2] The service to which the request pertains
[3] The reason for the request
[4] The desired action (disclosure, amendment, suspension of use, deletion or suspension of provision to third parties)
Requesting parties shall be required to provide identifying documentation and information as specified by us. Upon verification, we shall handle the request without delay in accordance with the Act on the Protection of Personal Information of Japan. Documentation verifying the authenticity of proxy requests must also be provided.
12. Other
Optimal service provision cannot be guaranteed to users whose information is not kept up to date.
13. Use of cookies and similar technologies
We will collect your access information, screen browsing information, event information and App usage via Google Analytics and Google Analytics for Firebase in order to figure out your usage. And we will introduce the report regarding Google Analytics’ user attributes, interest and category (“Report”) by activating the function of Google Analytics for advertising, in order to analyze Report and improve this App. In this connection, though this App uses Cookies and similar technique provided by Google Analytics, we do not collect any information from Google Analytics and Google Analytics for Firebase that directly or indirectly identifies you. For more information about how data is collected and processed by Google Analytics, please see the below website.
If you do not want Google Analytics and Google Analytics for Firebase to collect your usage information, please opt out by yourself;
Information collected via Google Analytics and Google Analytics for Firebase is sent, processed and managed in accordance with foreign third party(ies): Google's privacy policy.
We will also collect your access information, screen browsing information, event information and App usage situation via Tenjin (https://www.tenjin.io/) and MAX (https://www.applovin.com/max/) in order to measure and analyze your actions for marketing and advertising.
In this connection, though this App uses Cookies and similar techniques provided by Tenjin and MAX, we do not collect any information from Tenjin and MAX that directly or indirectly identifies you. If you do not want Tenjin and/or MAX to collect your usage information, please opt out by yourself;
Information collected via Tenjin and MAX is sent, processed and managed in accordance with foreign third party(ies): Tenjin’s and/or MAX’s privacy policy.
We would like to serve you with great ad experiences on the App. To achieve that, we cooperate with advertising partners to make ads matched to you and your preferences. Herewith, based on Cookies and like Technologies that we or advertising partners issue, your device identification and other your information may be acquired by such advertising partners when you use the App. For further information on this and how to opt out, please check the respective provider’s privacy policy at the following URLs.
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Meta |
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Unity |
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AppLovin |
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ironSource |
https://developers.ironsrc.com/ironsource-mobile/air/ironsource-mobile-privacy-policy |
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Liftoff |
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TapJoy: |
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Tiktok |
https://partner.oceanengine.com/privacy?invite_code=33475e8ce085 |
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Smaato |
https://www.smaato.com/privacy/ This site goes to Digital Advertising Alliance’s (DAA’s) website: https://optout.aboutads.info/ |
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Inmobi |
https://www.inmobi.com/privacy-policy/ If you would like to opt out of Inmobi, please contact us at support-en-us@dwango.co.jp. |
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DigitalTurbine |
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Pangle: |
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Mintegral |
14. Amendments to this Policy
We may amend or update this Policy without limiting any of the rights held by an individual outlined herein.
Any amendments or updates to this Policy will be displayed on the App.
Upon the amendments or updates to this Policy, we will state the date of such update below.
Revised on
September 25, 2025
Click here
for contact details.
Chapter 2. For People Resident in the European Economic Area and the UK
We will comply with the EU General Data Protection Regulation ("GDPR") and related laws and regulations, and will appropriately process and protect the privacy of your personal information located in the European Economic Area ("EEA") consisting of EU Member States, Norway, Iceland and Liechtenstein, as well as in the processing of personal information located in the UK in accordance with the UK GDPR.
In addition to Chapter 1, the provisions of this Chapter shall apply to the handling of personal information of persons residing in the EEA and the UK. In the event the contents stipulated in Chapter 1 conflict with those stipulated in this Chapter, the provisions of this Chapter shall prevail.
1. Personal Information Collected and Processed
Personal information we will collect and process when you use the App, the purpose and basis for processing, and the period of use are as follows:
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Purpose of Processing |
Item of Personal Information |
Legal basis |
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Providing the App and if necessary, creating your account |
- Data on your device type and model, OS (operating system) version and platform - Your general location, such as region, country code, state, city, etc. (including such information from your Wi-Fi identifiers) - Ad IDs (IDFA for iOS devices / AAID for Android devices) or the equivalents - Data about your activities on the App, such as the App version, your game score, progress, time spent to use the App, browsing history, etc. |
Performance of a contract |
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With reference to your activities in the App, improving and developing our services and new applications |
- Data on your device type and model, OS (operating system) version and platform - Your general location, such as region, country code, state, city, etc. (including such information from your Wi-Fi identifiers) - Ad IDs (IDFA for iOS devices / AAID for Android devices) or the equivalents - Data about your activities on the App, such as the App version, your game score, progress, time spent to use the App, browsing history, etc. |
Legitimate Interest |
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Maintenance of our services to secure from inappropriate, unauthorized or illegal use |
- Data on your device type and model, OS (operating system) version and platform - Your general location, such as region, country code, state, city, etc. (including such information from your Wi-Fi identifiers) - Ad IDs (IDFA for iOS devices / AAID for Android devices) or the equivalents - Data about your activities on the App, such as the App version, your game score, progress, time spent to use the App, browsing history, etc. |
Legitimate Interest |
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With your preferences, suggesting more suitable ads to you |
- Data on your device type and model, OS (operating system) version and platform - Your general location, such as region, country code, state, city, etc. (including such information from your Wi-Fi identifiers) - Ad IDs (IDFA for iOS devices / AAID for Android devices) or the equivalents - Data about your activities on the App, such as the App version, your game score, progress, time spent to use the App, browsing history, etc. - Cookies in accordance with “13. Use of cookies and similar technologies” in Chapter 1. |
Consent of data subject |
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Informing you with App-related notifications |
- Data on your device type and model, OS (operating system) version and platform - Your general location, such as region, country code, state, city, etc. (including such information from your Wi-Fi identifiers) - Ad IDs (IDFA for iOS devices / AAID for Android devices) or the equivalents - Data about your activities on the App, such as the App version, your game score, progress, time spent to use the App, browsing history, etc. |
Performance of a contract |
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Communicating with you about the App via our customer support. |
- Your name and email address when you inquire to our customer support |
Performance of a contract |
Persons under the age of 18 are not able to use the App. Therefore, we do not knowingly collect or solicit personal information from customers under the age of 18 or knowingly allow such persons to use the App. If you are under 18, please do not send any information about yourself to us.
No one under the age of 18 may provide any personal data to us. In case that we learn that we have collected personal information from a child under the age of 18, we will delete that information immediately. If you believe that we might have any information from or about a child under the age of 18, please inform us immediately.
2. Basis for Using your Information
Your
information is essential for us to implement our services and obligations
including operating the App. Upon your consent in using the App, we allow third
parties to provide advertising and marketing information and/or materials
delivered via the App that are tailored to you and your preferences. You may
control and withdraw your consent at any time.
If the above does not apply to you, using your information is still necessary
for the following legitimate interests of us or others:
(1) operate and improve our business including by advertising-related revenues,
(2) do, manage and update the App and our business optimization aims,
(3) analyze how our applications are used by users, and
(4) for internal group administrative purposes.
Please note that if you do not provide us with the updated and accurate information about you, in some cases, you may not receive adequate service in the App.
You have the right to lodge an objection to the processing of the personal information in relation to you with the data protection supervisory authority having jurisdiction over the place of your residence.
3. Sharing your Information
You understand and agree that we may share the information listed in Article 1. excluding your identified information, with third-parties or public authorities in your regions for the previous purposes.
1） Third-party analytics affiliates
To improve user experience, we would like to analyze mass information. We allow our designated analytics affiliates to collect, store, analyze and report to us the data efficiently. For that, they can duplicate the information you provided to us.
2） Third-party advertising affiliates
To provide you with useful ad experiences on the App, we will cooperate with advertising affiliates to make ads matched with you and your preferences. We may share your information with our designated providers.
3） Authorities in your region
In compliance with relevant applicable laws, we may have an inevitable duty to disclose your information to public authorities in your region. Unless required by applicable law, we will not inform you of any such disclosure.
4. Use of cookies and similar technologies
For more information on Cookies and similar technologies used by us, please see section “13. Use of cookies and similar technologies” in Chapter 1.
5. Your Privacy Rights
You, a user in the EEA or the UK, have the following rights in relation to your personal information retained by us:
For your submission of a request for any of the rights held by you in relation to your Personal Information, please see “6. Contact Information” below.
6. Contact Information
The point of contact below accepts any comment, inquiry, or complaint from yourself in relation to your Personal Information.
When you request under “5. Your Privacy Rights,” please describe the following points and contact us at the specified point of contact:
[1] The information in question
[2] The service to which the request pertains
[3] The reason for the request
[4] The desired action
Requesting parties shall be required to provide identifying documentation and information as specified by the Company. Upon verification, the Company shall handle the request without delay in accordance with the Act on the Protection of Personal Information. Documentation verifying the authenticity of proxy requests must also be provided.
7. Administrator name and contact information
Dwango, Co., Ltd.
KABUKIZA TOWER, 4-12-15 Ginza, Chuo-Ku, Tokyo Japan, 104-0061
8. Amendments to this Policy
We may amend or update this Policy without limiting any of the rights held by an individual outlined herein.
Any amendments or updates to this Policy will be displayed on the App.
Upon the amendments or updates to this Policy, we will state the date of such update below.
Revised on
September 25, 2025
Click here
for contact details.
Chapter 3. For People Residing in the State of California, U.S.A
We will comply with the California Consumer Privacy Act (California Consumer Privacy Act of 2018), as amended, and related laws and regulations, and will appropriately process and protect the privacy of personal information of California residents.
In addition to Chapter 1, the provisions of this Chapter apply to the handling of personal information of persons residing in the State of California, U.S.A. In the event the contents stipulated in Chapter 1 conflict with those stipulated in this Chapter, the provisions of this Chapter shall prevail.
1. Personal Information We Collect
We may collect, or have collected in the preceding 12 months, personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual person or a household (“Personal Information”). We may also collect non-Personal Information that cannot be linked or associated with an individual person or household. When non-Personal Information is combined with other information so that it identifies an individual person, we treat that combination as Personal Information. We may collect, use, store and transfer different kinds of Personal Information about you, which we have grouped together, as follows:
We may have obtained the categories of personal information listed above directly from you in the preceding 12 months.
Children’s Privacy. The App is designed and intended for adult use only and is not directed towards children, minors, or anyone under the age of 18. By accessing and/or using the App, you represent that you are at least eighteen (18) years old. If we obtain actual knowledge that a user is not at least eighteen (18) years of age, we will promptly delete information associated with that user.
In all events, we do not knowingly collect information from or otherwise market our app to children under thirteen (13) years of age. If you are a parent or guardian of a child under the age of thirteen (13) and believe that your child disclosed Personal Information to us, please contact us at privacy@dwango.co.jp. You may review and request the deletion of your child's Personal Information or prohibit the further use of such information.
2. How Long We Retain Your Personal Information
We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
3. How We Collect Your Personal Information
We use different methods and sources to collect information from and about you, including through:
Information You Provide To Us:
We may collect Personal Information from you that you voluntarily provide to us in various ways, including, but not limited to when you:
Automatically Collected by Technology: Collect information through use of Cookies and other automated technologies as described in Chapter 1, "13. Use of Cookies and Similar Technologies".
Your ‘Do Not Track’ Browser Setting. Some web browsers incorporate a Do Not Track (“DNT”) feature that signals to the websites that you visit that you do not want to have your online activity tracked. At this time, the App for iOS devices responds to DNT signals. Other third-party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites.
4. How We Use Your Personal Information
We use the Personal Information set out in section 1 or non-identifiable information we collect to facilitate the relationship we have with you, to comply with our legal and financial obligations, and to pursue our legitimate business interests, which include the business purposes as described in Chapter 1, "4. Purposes of Use".
Purposes For Which We May Use and We Have Used in the Preceding 12 Months Your Personal Information
We may use or have used in the preceding 12 months your collected information for the above purposes.
5. How We Disclose Your Personal Information to Third Parties
We disclose your Personal Information with third parties only in the ways that are described in this Policy and with our business partners, suppliers and sub-contractors in order to provide you with our App and perform any contract we enter into with them or you. We will share your Personal Information with third parties for the purposes described above.
Business Transactions. We may do business with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then your Personal Information may be disclosed or transferred to another company or entity, and the new owners may use your Personal Information in the same way as set out in this Policy.
Legal Process. Subject to applicable law, we may disclose information about you: (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.
Personal Information Sold or Shared. Under California law, sharing data for online advertising may be considered a “sale” of information. Based on this definition, we have shared or sold Personal Information in the past twelve months with our third party advertising affiliates to serve ads to you about products and services based on your preferences. If your browser supports it, you can turn on the Global Privacy Control (GPC) to opt-out of the selling or sharing of your Personal Information. Learn more at the Global Privacy Control website. We have no actual knowledge of any sales or sharing of Personal Information of minors under 16 years of age.
6. How We Protect Your Personal Information
We have implemented and maintain generally accepted industry standards to protect against the unauthorized access, use, modification, destruction, or disclosure of your Personal Information both during transmission and once we receive it. We endeavor to keep your Personal Information confidential and protected against unauthorized access, misuse or alteration with commercially reasonable physical, technical, and administrative measures. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of electronic data nor can we guarantee that the information you supply will not be intercepted.
7. Your California Privacy Rights
California Consumer Privacy Act. The California Consumer Privacy Act as amended (“CCPA”) provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know: Upon verification of your identity you may exercise, you have a right to know what Personal Information we have collected about you in the immediately preceding 12-month period, including the categories of personal information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we have disclosed Personal Information, and the specific pieces of Personal Information we have collected. You may exercise this right no more than twice in any 12-month period.
Right to Delete: You have the right to request that we delete Personal Information that we collected from you and retained, subject to certain exceptions.
Right to Correct: You have the right to correct inaccurate Personal Information that we maintain about you.
Right to Opt-Out of the Sale/Sharing: You have the right to opt-out of the sale or sharing of your Personal Information, or processing for targeted advertisement or profiling by the business.
Right to Limit the Use or Disclosure of Sensitive Personal Information: You have the right to request that we limit the use and disclosure of Sensitive Personal Information to specific business purposes approved by applicable law. We do not collect, use or disclose your sensitive personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment or retaliation for the exercise of privacy rights. Unless permitted by applicable law, we will not discriminate against you for exercising any of your privacy rights under the applicable law, including by, but not limited to:
Other California Privacy Rights. California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for direct marketing purposes. Requests should be submitted by using privacy@dwango.co.jp and should include CALIFORNIA PRIVACY RIGHTS in the subject line. We will need your first and last name, mailing address, and email address in order to process your request. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
Exercising Your California Rights
Only you or an authorized agent may make a verifiable consumer request related to your Personal Information. Requests to delete, correct or know may be exercised by sending an email to privacy@dwango.co.jp. You can also opt out of having your Personal Information sold to, or shared with, third parties by clicking on the “Do Not Sell or Share My Personal Information” link on our App. Additionally, when we detect a GPC signal from a user’s browser within California, we stop sharing the user’s Personal Information. You can learn more about the GPC and how to enable it in your browser from the Global Privacy Controlwebsite. You can also exercise your rights to portability or to appeal by sending an email to privacy@dwango.co.jp.
Please note that these rights apply only to persons in California. Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information.
Authorizing an Agent to Act on Your Behalf
Except where you have provided an agent with a Power of Attorney pursuant to Sections 4000 – 4465 of the California Probate Code, when using an authorized agent you must: (i) provide the agent with signed written permission clearly describing their authority to make a request on your behalf; (ii) verify your own identity; and (iii) directly confirm that you have provided the authorized agent permission to submit the request. We may deny a request from an authorized agent if the agent does not provide us with the signed written permission demonstrating that they have been authorized to act on your behalf.
Verifying Your Request
The verifiable consumer request initiated by you or your authorized agent must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. One of our representatives will contact you in order to verify your identity. You may need to provide additional information in order to verify your request. Depending on the nature of the request, we may require additional verification actions be taken, including but not limited to providing a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request. We will only use this information to verify the requestor’s identity or authority to make the request.
Exceptions.
These rights are not absolute and are subject to certain exceptions. For example, we cannot disclose or permit access to specific pieces of Personal Information if granting your request would present a certain level of risk to the security of the Personal Information at issue, your account with us or the security of the App. We may deny your deletion request if retaining the information is necessary for us or our service providers and/or contractors to:
8. Amendments to this Policy
We may amend or update this Policy without limiting any of the rights held by an individual outlined herein.
Any amendments or updates to this Policy will be displayed on the App.
Upon the amendments or updates to this Policy, we will state the date of such update below.
9. Questions about this Policy
For questions or comments regarding this Policy, please use privacy@dwango.co.jp.
Revised on
September 25, 2025
Click here
for contact details.